How can I contact Grok for help?
If you need help with Student Management, Course Authoring, or any other issues relating to technical support for your courses, here are some ways you can contact Grok Learning.
|Contact||How to contact||What type of support|
| All Course Coordinators, Authors, and Tutors are provided with a support email address to contact Grok Learning.
If you don't have a specific support email address, contact our normal support channel by emailing firstname.lastname@example.org
|Majority of technical support requests.|
|Slack|| All Course Coordinators, Authors, and Tutors are provided with an (optional) Slack channel for quick communication & questions to the Grok team.
If you don't have access to your Slack channel, please email us (see above) to request access.
| Use when asking questions or seeking clarification about Course Authoring information.
|Phone|| All Course Coordinators, Authors, and Tutors are provided with a mobile phone number to contact Grok Learning in case of high priority support requirements.
High priority contact number: 0427 888 163 (schools) or 0437 476 900 (universities)
| Use for immediate & high priority issues during business hours.
For example, issues with student access to Grok during a quiz or exam.
If you require support outside of business hours, please contact us in advance to set up an arrangement.